Frequently Asked Questions
Everything you need to know about your Illest experience.
How long will it take for my order to arrive?
Standard domestic orders typically process within 2-3 business days and arrive within 5-7 business days. International shipping times vary by location but usually take 10-21 days.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that limited edition drops and sale items are final sale.
How do I know which size to choose?
We provide a detailed size chart on every product page. Our apparel generally follows a standard streetwear fit; if you prefer an oversized look, we recommend sizing up.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request a cancellation within 1 hour of placement, but once the order has moved to our warehouse, we cannot make changes.
How should I care for my Illest apparel?
To preserve the quality of prints and fabrics, we recommend machine washing cold with like colors and hanging to dry. Avoid ironing directly on graphic designs.